Frequently Asked Questions

Should I do a Test Patch?

Thank you for trying a sample of our newest TruKid product – we are confident that TruKid products are the best kids body care products available. We want you and your kids to have a positive experience, and we also know that different individuals have different skin types and needs. To be sure that a skin care product works for you and your kids, we recommend for any new skin care product that you first do a Patch Test.

A Patch Test is a way to determine if a specific substance causes allergic inflammation of the skin. Apply a small amount of the TruKid product to a clean, small patch of skin on your forearm and cover it. Wait 24 hours to see if there is any reaction to any of the ingredients. We highly recommend doing this if you or your children already have skin sensitivities or if you are pregnant.  (Ask your doctor before putting products onto or into your body if you are pregnant or nursing.)  If inflammation develops at the Patch Test site, discontinue use or contact your physician.

These products are not intended to diagnose, treat, cure or prevent any disease. The product information on our web site (www.TruKid.com), including any links to external sites, testimonials given by customers, or in emails composed by any representative of TruKid, is designed for educational purposes only. It is not intended to be a substitute for the advice and care of a licensed medical professional in your community.

We have served many thousands of customers over the years. When used correctly according to the instructions that accompany them, our products have proven to be extremely effective. If you have any questions, please contact us by email or telephone. We will do everything in our power to assist and advise you accordingly.

Why should I choose truly natural skin care for my kids?

A majority of products on the market contain toxic ingredients that are not generally safe and healthy for our families. Children are more susceptible to these chemicals than adults because kids’ brains and bodies are still developing. We use truly natural and organic ingredients in our products to protect and nourish kids’ bodies to help keep them healthy.

What currency are TruKid products listed as?

All products listed on TruKid.com will be listed in USD.

I placed an order on TruKid Canada, I have a question about my order?

All products listed on TruKid.com will be listed in USD Please note that TruKid Canada is a TruKid partner and not part of the TruKid Parent Company.

My coupon code will not work?

Please note that only one coupon code can be used per order. On the check out page you can scroll to the bottom of the page and see if you have any codes already added to your cart. You can also choose to remove it and enter a new code. If you are still experiencing difficulties please do not hesitate to contact us.

Can adults use TruKid products?

Adults are also welcomed to use TruKid products! It is safe for your children and it is also safe for you. We have had excellent feedback from our adult customers on all products. The scent is gender-neutral, age-neutral, the products have clean ingredient lists with fresh colorful packaging. TruKid is perfect for the entire family!

Can I use TruKid on my baby?

Our Motto is “Babies to Big Kids”. All of our products are baby safe and tested. For our natural sunscreen, we note 6 months and up and we always recommend you check with your pediatrician before using any new product.

My Bubble Podz aren't bubbling enough?

Due to our Bubble Podz truly natural formulation, actual amount of bubbles produced vary based on your water quality. If you are not getting enough bubbles with one, add two or three.

Do you use any green packaging products?

Our PET bottles are recyclable and BPA Free, we use minimal packaging and encourage re-purposing of used packaging.

Does TruKid conduct animal testing?

No way! TruKid products are cruelty free.

Are TruKid products tear free?

TruKid products are naturally tear free, being Ph balanced to 7 for the eyes. They do not sting unlike other products that are labeled tear free. This is actually from an ingredient that when it gets in your eyes it numbs them to prevent them from stinging.